Terms of Sale
By placing your order and making payment through the Vaseline Website www.vaseline.com.au (the “Website”) you will enter into a contract with us for the purchase of a personalised Vaseline Lip Therapy tin (hereafter all called “Product”). These Terms of Sale (“Terms of Sale”) govern our relationship with you in relation to your purchase (“Contract”). You need to accept these Terms of Sale to be able to order any Product(s) from the Website.
1. Our details
The Seller of the Products is Unilever Australia Limited, ABN 66 004 050 828, a company registered in New South Wales, Australia of 2 Park Street, Sydney, NSW 2000.
You can contact us in relation to the sale of the Products by phone on 1 800 888 449 or online here
For order inquiries you will need to quote your order number, and the details of the problem with the order.
3. Who can purchase from us?
To purchase from us you must be over 18 and resident in Australia. We can only ship to addresses in Australia.
4. How your contract with us is formed
Orders are submitted via the Website in the following way (“Order(s)”. Once you have personalised the Product and are ready to make a purchase, you must check out of your shopping bag. The Website will ask for your payment details which will be processed on a secure server. When your payment has been processed your Order information will be passed to us including your mailing address.
It is your responsibility to ensure that your Order is correct before submitting it to us. You will be sent a confirmatory email to acknowledge that your Order has been placed. All Orders are subject to acceptance by us. We are not obliged to accept your Order and may, at our discretion, decline to accept your Order in which case you will receive a full refund. We reserve the right to reject the personalised name for the Product you have chosen at our sole discretion. Where we accept your Order, we will confirm such Order by sending you a second email ("Dispatch Email") confirming your Order, confirming dispatch of the Product(s) to the delivery address you have requested. This is sent out automatically by us to the email address you register with. By sending you the Dispatch Email and thereby confirming and accepting your Order, the contract between us (“Contract”) is formed. You should check both the confirmatory email and the Dispatch Email for accuracy and let us know immediately if there are any errors.
5. Price and payment
Prices for the Products indicated on the Website at checkout include all taxes including GST but excludes the delivery costs which will be automatically added to the total amount due when you view your items in your Shopping Bag. Orders will be accepted after payment is made. Payment for all Product(s) must be by credit or debit card or via PayPal. If we are unable to accept your Order for any reason then we will, at our option, either reject your debit or credit card payment, or refund any money paid by you in respect of that Order. Products will not be dispatched until we receive payment in full.
It is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
For payment by card, all credit and debit card payments are subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered.
6. Delivery, tite and risk
Your order will be dispatched via a standard (non-tracked) Australia Post parcel.
We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our Dispatch Email but we cannot guarantee an exact delivery date.
We can only deliver Product(s) to addresses within Australia.
Ownership and risk in the Product(s) will pass to you on delivery.
7. Damaged or defective product(s)
Subject to any specific warranties and consumer guarantees applicable by law, we do not offer any warranty or guarantee on our Product(s). You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage please tell us as soon as possible and we will arrange for their return to us, at no cost to you. If you would prefer replacement of the Product(s) please contact us and we will replace the item at no extra charge to you. In addition, we will refund the cost of the return of the item to us by you. Nothing in this section affects your legal rights under the Australian Consumer Law.
8. Limitation of liability
Nothing in these Terms of Sale excludes or limits your statutory rights as a consumer or our Liability for:
- death or personal injury caused by our Breach of Duty;
- any breach of the obligations implied by law; or
- any other Liability which cannot be excluded or limited by applicable law.
In performing any obligation under these Terms of Sale, our only duty is to exercise reasonable care and skill.
Subject to this, in no event shall we be liable to you for any business losses and we shall only be liable to you for losses which you suffer as a result of a breach of these Terms of Sale by us. Our liability for losses you suffer in connection with your purchase of Products from us or as a result of us breaching these Terms of Sale shall in no circumstances exceed,
- in the case of Products, the replacement of the Products or the supply of equivalent Products, the repair of the Products, the payment of the cost of replacing the Products or of acquiring equivalent Products, or the payment of the cost of having the Products repaired; or
- in the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.
We are not responsible for any delay in, or failure of, performance of our obligations under any contract arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
To the extent permitted by law in no event shall we be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with the Products or these Terms of Sale.
Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.
9. Your right to cancel
After you have paid for your Order, it cannot be amended or changed.
You are purchasing a Product which has been personalised and therefore they are deemed non-returnable, unless such Products are damaged or faulty when delivered to you, or as otherwise required by law. In these circumstances you can return them and receive a refund from us.
Where you paid for Products by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited.
10. Other information of which you need to be aware
The Purchase Contract including these Terms of Sale are governed by the laws of New South Wales. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales.
If any provision of this agreement is found to be invalid or unenforceable by a court of law, that clause will be severed from these Terms of Sale and such invalidity or unenforceability will not affect the remainder of the Terms of Sale which will continue in full force and effect.
No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.
All notices given by you to us must be given in writing to the address set out at the beginning of these Terms of Sale. We may give you notice at either the email or postal address you provide to us when placing an Order.
Thanks for visiting Vaseline Website. We’ll do all we can to ensure you have an enjoyable shopping experience, and that you are completely happy with your Purchase.
We wish to draw your attention to the following important points:-
These terms and conditions apply to the use of this Website (the "Website"). By using the Website or by placing an order, you confirm that you have read these terms and conditions and agree to adhere to them in their entirety. If you do not agree to these terms and conditions, you must not use this Website We may update or vary our terms and conditions from time to time, so please check this page for the latest version whenever you visit the Website. We can also update and vary the terms and conditions by notice on other pages of this Website. You will be able to access most areas of the Website without registering your details with us.
2. Trading details
Whenever you buy a product through this Website, you will be contracting with Intervino Ltd. a limited liability company incorporated in England and Wales under company number 05659462 Registered office: Lencraft Distribution Centre, Manby Road, Louth, Lincolnshire, United Kingdom, LN11 8HB
Telephone number: 1 800 888 449
Email address: firstname.lastname@example.org
VAT registration number: 682041353
3. Ordering from us
3.1. Product description - We use our reasonable endeavours to make sure that every product on the Website is shown accurately and that prices are correct. Intervino Ltd disclaims all representations and warranties that the content or information on the Website is accurate, complete, up to date or does not infringe the rights of any third party.
3.2. Placing your order - When you place an order with us we will send you an order acknowledgement by email, please do check your ‘junk’ mail box. This will detail the products you have ordered. Please note that your completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order only takes place when we dispatch it. After you have paid for your order, it cannot be amended or changed. A ‘purchase contract’ between you and Intervino Ltd is therefore made at the point of dispatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made. From time to time, we may not be able to accept an order for the following reasons. Where we cannot obtain authorisation for your payment b. If you do not meet any eligibility criteria set out in our terms and conditions. We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.
3.3. Ordering multiple products - Multiple items can be ordered at the same time and will be dispatched on the same day.
3.4. Payment You can pay for your goods using major credit or debit cards, or ‘PayPal’
4. Prices and sales tax
All prices shown on the Website include sales tax at the prevailing rate if applicable. Specific details regarding sales tax are outlined below:
4.1 Postage and packaging charges For most items, prices are shown exclusive of postage and packaging charges; these will be shown separately at the checkout stage.
4.2. VAT Receipts In most cases your order confirmation contains all the necessary information to constitute a simplified VAT receipt in line with the HMRC guidelines. However, should you require a Full VAT invoice, these are available upon request: You can send your request via Contact us page; please allow up to 10 working days for these to be sent.
Your order will be dispatched within 2 working days from receiving the order and delivery will be made in2 – 3 days. We will also make you aware of any delivery charges prior to the acceptance of your order.
5.1. General dispatch information - Please note: • Your order is likely to arrive much faster if you use a postcode. It sounds simple, but many people forget to add it! • If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which are not received.
5.2. Delivery and postage - If you want to check the postage and packaging cost of your order, simply place the items in the online shopping basket with the correct quantity and address. We will then calculate the charge for you. Carriage charges are calculated based on the number of items ordered. The postage cost is inclusive of all packaging. If possible, please allow seven working days from the date of placing your order for your items to arrive. If your order hasn’t arrived after seven days, PLEASE contact us - email us, or call on 1 800 888 449.
5.3. Circumstances Beyond Our Control - Neither we, nor any courier or carrier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control; these circumstances to include but not be limited to any adverse weather conditions - such as snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.
6. Changing or cancelling an order
After you have paid for your order, it cannot be amended or changed. We can assist with making alterations to the billing and shipping address only when the order has not reached the shipment stage. Please contact our Customer Service Team who will be happy to assist. Tel No. 1 800 888 449 our offices are open from 9.00am- 5.00pm Monday to Friday.
7. Returns and refunds
We always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement. Refunds cannot be given if the fault is a result of your own actions, for example if any personalisation is mis-spelt.
7.1. Reporting a problem - If for any reason you are not happy with your order, please contact our Customer Service Team. Call us on 1 800 888 449. You will need to quote your order number, and the details of the problem with the order. We aim to acknowledge any complaint within 14 working days, (usually it takes 1-2 days) and will do our best to resolve it within 28 days. Should it be necessary, we will then advise you how to return your item.
7.2. Returning products and issuing refunds - Where an item is faulty, we will ask you to return it to us within three days of receipt. You can contact our Customer Service Team for our address details. Your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have. If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with. Please note it is not our policy to offer both a refund and a resend. Refunds cannot be given if the fault is a result of your own actions such as product misuse or incorrect orders placed by you.
8. Your privacy and security
Intervino Ltd is committed to protecting your privacy. We promise to use the information that we collect about you in accordance with the Data Protection Act 1998.
8.1. How we use your contact information The personal information you provide to us will include your contact details, payment card details and information about any recipients of products that you wish us to deliver products to. Intervino Ltd will not sell or disclose any personal data to any third party unless required to do so by law. Where a phone number is requested, we may use this to contact you to ensure that you are happy with the service you received.
8.2. Securing your personal information Intervino Ltd uses Secure Socket Layers(SSL), the most advanced security system available. All of the personal information you enter, including your name, address, and the contents of your address book, is encrypted by secure server software before it is safely transmitted across the Internet. Our Customer Service Team has access to this information.
8.3. Credit card transactions. Your card details are not recorded or stored in our database. They are encrypted and are transferred securely to our Payment Service Provider Braintree for immediate authorisation. Once we have received authorisation from the Payment Service Provider we will confirm your order.